At Era Design we are proud of the work we do and want to ensure you are too.
Please find below our warranty terms for finished stock, custom design and vintage or antique items. Not all custom jewellers provide a warranty, so it’s important to make sure you choose a jeweller that gives you the kind of warranty you are comfortable with. We also offer our customers special insurance counselling for their jewellery to make sure they are adequately covered.
If you’ve purchased an Era Design ring and it is stamped with our hallmark, we will happily polish it and check the stones are secure anytime, no need for receipts or proof of purchase.
Finished Era Design stock pieces bought from store showcases can be returned or exchanged within a period of 30 days with receipt.
Due to the unique nature of custom designed jewellery we cannot accept returns on custom jewellery. There is a limited One Year Repair Warranty and two free adjustments of size or style and we treat each case with care and understanding. In cases where there is a change of stone or metal choice we charge the difference between the old and new item.
Vintage and Estate
Instalment payments can be made on vintage jewellery only for up to three months. Vintage jewellery is sold “as is” due to the unique nature of these pieces. We do not accept returns on vintage jewellery but we will gladly resell any pieces for you.
We offer complimentary gift wrapping on all jewellery that will be given as gifts.